Wescot | CCR-Interactive Introduces New Sponsor

WescotCredit Collections and Risk (CCR) is one of the UK’s largest publications within the industry of debt recovery. Within the monthly magazine’s pages is a wealth of information regarding debt management techniques for both individuals and lending companies, as well as articles that relate to debt recovery itself. Given that the industry is currently facing an upheaval of regulations and difficult financial obstacles, CCR is providing up to date reporting as to what these implications might mean for their readership. In addition to their monthly publication, CCR also organise the UK’s biggest one day event, CCR-Interactive whereby debt recovery experts, companies and potential clients all meet once a year to discuss strategies and the industry in general. CCR-Interactive has announced a new sponsor for the event, Wescot Credit Services, a debt recovery company that has a long established history within the industry.

Speaking on behalf of CCR, Stephen Kiely who is the editor of the magazine has said that they are ‘delighted’ to welcome the debt recovery company to sponsor their main event, CCR-Interactive. Because the conference grows in size each year, it is ‘important [CCR] have the right kind of headline sponsor’, continues Stephen Kiely. The sponsor will be responsible for the event itself, CCR-Interactive which in the past has provided several benefits to those have attended. Some of which includes important information regarding significant aspects of operating a debt recovery company like best practices to continue increasing profits given the bleak economic outlook as well as how regulatory changes can affect some of the ways these businesses are run.

Sponsors of the CCR-Interactive event are also responsible for the Credit Excellence Awards, given by the magazine. The Credit Excellence Awards cover many different categories, from Best Newcomer, Collection, Compliance and Data Protection. These awards are prestigious achievements for any companies on either side of the debt recovery process and attract large and modest businesses from around the world. Because of the attraction of the awards, this gives companies ample opportunity to open up new relationships with businesses they would not normally come into contact with.

Finally, there is a dinner hosted by CCR and their sponsors, Wescot. As well as views from the hotel function room that overlook Tower Bridge, a full dinner provided by CCR and Wescot, there was a charity auction with prizes provided by many of the companies in attendance.

Clients head for a name they can trust with Wescot

Businesses need to exercise care when choosing a debt collections agency. One company that appreciates this is Wescot Credit Services. The need for caution has been even more pressing in the wake of the recent economic recession. As Wescot is aware, there remain multiple pressures both on clients and individual customers.

Wescot Credit Services is ready and willing to meet these challenges. Wescot always aims to treat its customers in a fair manner. This is evident right across the areas in which Wescot operates. The emphasis on treating customers fairly can also be seen on the Wescot website. The website features lots of helpful information to make the payment process as simple and pain free as possible for customers. Wescot Credit Services even goes so far as to provide some very useful contact information for those customers looking for free independent debt advice. On its website, Wescot helpfully gives the contact telephone numbers and links to StepChange Debt Charity, the National Debtline and the Citizens Advice Bureau. The company is a strong believer in the principle that customers should have full access to impartial and independent

The Wescot website also provides comprehensive details about the various activities in which the company is involved. These include early and late stage collections, debt purchase and customer tracing.

Potential clients will also be keen to avoid being associated with organisations that are involved in unscrupulous practices or that are unfamiliar with the current regulatory and compliance framework. This is another good reason why Wescot Credit Services proves to be so popular with clients. Compliance plays an intrinsically important part within the Wescot business model. The Office of Fair Trading regulates the company. Wescot has been careful to fully integrate the OFT’s official Debt Collection Guidance into its business practices. As of April 2014, Wescot will be regulated by the FCA or Financial Conduct Association where compliance will continue to form the core backbone of the business.

Wescot actively supports the provision of independent debt advice

Wescot Credit Services is a credit collections agency with a national client base. Wescot was founded three decades ago. The company has a particularly strong reputation in the areas of debt recovery, outsource services and customer tracing. Since its formation in Scotland, Wescot Credit Services has grown steadily. Wescot still has a strong physical presence in Scotland – with offices in Glasgow and Saltcoats. Wescot Credit Services also has an office in Hull. In total, Wescot employs around 650 people. It works for clients across a wide range of business sectors. These include personal finance, banking, retail, telecoms and utilities. The company has also carried out work on behalf of various local authorities.

Key to the success of Wescot is the fact that the company believes strongly in treating customers fairly. This proves to be particularly useful in those areas of its business where its clients consider it important to maintain good relationships with their individual customers. This is especially the case with early stage collections. In this type of situation, the client is generally keen to recover its arrears. At the same time, it does not want to bring the commercial relationship with the customer to an end.

wescotWescot employees are specifically trained to deal with this type of situation. The goal is to try and reach an outcome with which both parties are happy. Wescot finds that one of the best ways of achieving this is to work in partnership with its clients to put into practice a suitable contact strategy. Wescot employees are trained to use communication techniques that are designed to be appropriate to the needs and characteristics of the particular customers it is dealing with and in-line with all regulatory requirements. The result is that customer retention rates are maximised and satisfactory outcomes are reached.

Wescot also recognises the need for independent debt advice. If customers are able to look realistically at their financial situation as a whole, there is a greater chance of being able to reach workable solutions. It is therefore fitting that Wescot Credit Services put itself forward as one of the sponsors of this year’s Money Advice Scotland conference, which was held at the Crown Plaza Hotel in Glasgow over the summer. This useful organisation acts as an umbrella group for various independent bodies and charities that offer impartial, free debt advice for the people of Scotland.

Wescot Credit Services to be main sponsors at industry leading conference

The first of October marks an important date in the diary for anyone working in the credit industry, because this is the day delegates flock from far and wide to attend the largest one day credit conference event – CCR interactive.

Wescot Credit ServicesCCR-interactive, in association with Wescot Credit Services anticipates a huge turnout at this year’s event, which comprises of a conference and awards dinner. Hosted by the publishers of CCR Public Sector, CCR and CCR World, and sponsored by Wescot, CCR-Interactive looks set to be a sell-out.

Wescot Credit Services is one of the largest debt collection companies within the UK, and with this industry leading status it makes perfect sense that they will be the main sponsors of CCR-interactive. This prestigious event has been running for over six years now, and its success is clearly borne out of the quality of expertise and leadership from some of the best speakers in the business.

Wescot are proud to be sponsoring this one day conference, focused solely on the UK credit industry, which promises to deliver; six streams of influential sector speakers, Government support, networking opportunities, and the chance to find out about the latest tips and tricks of the trade.

With over four decades worth of experience in the credit market, Wescot are a reputable company, employing over 650 staff to look after the best interests of their ever expanding customer base, which currently stands at around five million.

Key team members at Wescot will undoubtedly be attending CCR-interactive, which will expand their knowledge base about best practice and how to deal with compliance issues, the effects of the new legislation imposed by the Financial Conduct Authority, discover the latest innovations designed to improve debt collection rates, and most importantly those attending will feel motivated and prepared to do their very best in their jobs.

After the conference, the team from Wescot will get the opportunity to unwind over dinner as the Credit Excellence Awards kick off. For Wescot, the aim of the day is about getting involved and engaging with others in order to be better equipped to deal with the challenges the industry faces in the near future.