Wescot Credit Services Ltd are one of the most trusted solutions providers of debt collections and recovery in the UK. More than £4.5 billion worth of their clients’ performing assets are being managed by Wescot at any one time and over three million customer accounts were handled in the year to February 2013. The outcome of these accounts was the realisation for their clients’ of more than £240 million, which was subsequently returned to their balance sheets. Figures such as these show the effective products and services that Wescot provide and the benefits they bring to their clients.
Sometimes it is necessary for information to be verified and leads to be generated in the search for individuals. Wescot Credit Services Ltd have a great aptitude for carrying out this kind of work and one such successful exercise that they recently completed was for Swift Advances. Swift had to locate more than 2,000 of its previous customers who had already settled their accounts. They were due to receive a small refund but without accurate information, Swift would have been unable to contact them. Part of Wescot’s core services is their ‘locate’ function, which allows clients to verify customer information. After just two weeks, Wescot came back to Swift with a positive result on almost 80% of the individuals in question, which far exceeded what Swift thought would be possible.
Growing their brand is something that Wescot Credit Services Ltd actively seeks to achieve. Their sponsorship of this year’s CCR-Interactive and Credit Excellence Awards is a great opportunity for all involved. It shows the industry-leading reputation that Wescot enjoy and serves as an opportunity to raise further awareness of their brand. The firm also sponsors the Money Advice Scotland annual conference, which occurs every year and shows their continued dedication to industry events.
Wescot Credit Services Ltd do not let their vast amount of accounts blur their vision when it comes to treating customers fairly. They ensure that they always comply with the various regulatory guidelines put in place and their two year old partnership with global information provider Experian has further strengthened this approach. It allows Wescot to utilise Experian’s extensive data resources and gain a better insight to their customers. By understanding an individual customer’s circumstances they are able to provide a more intimate service and bring more benefits as a result.