Wescot are one of the market leaders within the debt recovery sector and are considered by many to be one of the largest debt recovery agencies within the United Kingdom. The company itself employs over 650 staff throughout the UK and has an impressive track record in relation to the levels of satisfaction enjoyed by their customers. With a burgeoning reputation for fairness, transparency, professionalism and integrity, Wescot are a company that are in a strong position to deal with the current changes in their sector.
Wescot are dedicated and committed to providing a first class service to their customers and it is with this in mind that they are always looking to improve their services in any way possible. The company prides itself on the high levels of customer service that their staff provide, and are keen to stress the importance of identifying and tackling the needs of their clients on an individual basis. With many changes taking place within the financial sectors, the need for a clear strategy and a willingness to evolve has never been greater.
Wescot have recently announced that they will be working in conjunction with two other companies to improve the efficiency of their service for the benefit of their customers. Adare are a company that provides editing software and is renowned for the quality of their software and programs. Wescot have decided to incorporate their SmartEdit software into their current system which will give them increased editing capabilities and improve the efficiency of the process when they need to change or alter records on their extensive database. In addition to this, SmartEdit also allows staff at Wescot to create new documents at the push of a button from existing templates which will significantly reduce the time currently spent creating new documents.
November 2013 also saw the introduction of a new partnership which would increase the company’s ability to deal with customer complaints. The complaints management system came about due to a partnership with a company called Equiniti and it is hoped that the new system, named Perito, will be a huge success and give Wescot increased capabilities in relation to dealing with customer complaints. The new system has been specifically designed for use within the financial sector and Wescot are confident that it will aid their staff in identifying and successfully dealing with all forms of customer complaints and grievances.